Responsible Gambling at Winwinter Casino

We take responsible gambling seriously. At Winwinter we want play to stay enjoyable and under your control, so we provide clear tools, guidance and practical options to manage your activity. This page explains how we protect players, the controls you can set, signs of risky play and where to get further support.

Our approach to player protection

We follow basic principles of safer gambling: making tools available, monitoring for signs of harm and supporting customers who need help. We aim to be clear about the options you have, respond promptly when help is requested and act where there is evidence of problematic behaviour.

Activity-control tools

Deposit limits

You can set daily, weekly or monthly deposit limits in your account. Limits are adjustable and take effect immediately or after a short cooling-off period, depending on the chosen limit. If you need assistance, contact our support team and we will help apply or change limits.

Loss limits

Loss or net-loss limits are available to help control how much you can lose over set periods. These limits are separate from deposit controls and can be applied to provide an extra layer of protection for your account.

Time-outs and temporary breaks

If you need a short break, use the account time-out function to suspend access for a chosen period. Time-outs are quick to apply and ideal when you want to pause play for a few days or weeks without committing to long-term exclusion.

Self-exclusion

For longer-term protection you can self-exclude. Self-exclusion blocks access to your account for the agreed period and prevents login and promotional contact. Please be aware that as we operate under an offshore licence, Winwinter is not part of the GAMSTOP self-exclusion scheme. If you want to use external schemes, our support team can advise on available options and next steps.

Recognising problematic behaviour

Watch for signs such as spending more than intended, chasing losses, borrowing to fund play, disrupted sleep or work, and withdrawing from family or social activities. If you notice these signs in yourself or someone you care for, consider using controls or seeking support.

Practical tips to stay in control

Set firm deposit and session limits, schedule regular account reviews, avoid playing when stressed or tired, and separate gambling from other finances. Keep records of time and money spent and make use of cooling-off periods if you feel play is becoming too frequent.

Professional help and support organisations

If you need independent help, contact national support services such as GamCare, GambleAware or your NHS local services. These organisations offer confidential advice, helplines and treatment options. If you would like us to apply protections to your account or discuss concerns, contact our support team and we will respond promptly and without judgement.